How DivertFox works
When you miss a call
Your own mobile diverts calls you don't answer, calls when you're busy, and calls when your phone is off or has no signal, to a DivertFox number.
This is a local 01 or 02 number in your business's area code. If none is available, you pick the nearest code or an 03 number.
The caller hears your business's message. A computer voice reads your script, or you record your own message.
What your caller gets
Mobile callers who show their number can receive a text from your business name. By default, we send at most one automatic caller text per phone number from your business in a rolling 24-hour period. You can change this limit. Opt-outs and business and platform limits still apply. Repeat calls are logged on the same enquiry.
Landline and withheld callers can't be texted. They hear a message asking them to ring back.
The text links to a short form on go.divertfox.com. Callers can add up to 4 photos. They see a confirmation once they submit. The link lasts until the enquiry is closed, and 30 days at most.
A caller who opts out stops texts from that business only.
What you get
You get an instant missed-call email. The completed enquiry arrives as a reply in the same thread. You call back from your own phone.
One "Mark as resolved" button closes the enquiry and stops its reminders. Reminder texts are optional.
Setting up your phone
You keep your own mobile number. There is no number porting. You set up the diverts on your own phone.
We place a check call that you answer. Then we test the no-answer and busy diverts separately.
We only use conditional diverts, never divert-all, so you still get the calls you can answer.
Divert codes and network guides will be published here once divert setups have been tested on each network.